1. Information We Collect
When you register or use the 4dyes platform, we collect various types of information to ensure a safe, seamless and relevant user experience. The types of information collected are as follows:
Account Information
This includes your full name, email address, phone number, date of birth and password provided during registration. This information is used to verify your identity and manage your account on the platform.
Payment Information
To process deposits and withdrawals in Ringgit Malaysia (RM / MYR), we collect payment method details such as your bank account number or the digital wallet name you use. Credit or debit card information is not stored directly by 4dyes — it is processed through a secure third-party payment processor.
Device & Browser Information
We collect technical data such as IP address, device type, operating system, web browser type and screen resolution. This data is used to optimise how the platform displays on your device and to detect any suspicious activity.
Usage Data
Activity records within the platform — such as games played, bets placed, pages visited and session duration — are also logged. This data helps us understand usage patterns and continuously improve our services.
2. How We Use Your Information
All information we collect is used for legitimate purposes and is subject to the relevant legal provisions in Malaysia. Specifically, your information is used to:
- Processing account registration and verifying user identity.
- Processing deposits and withdrawals in Ringgit Malaysia (RM).
- Providing effective and responsive customer support.
- Sending notifications related to promotions, account updates and relevant platform information.
- Preventing fraud, account misuse, and unlawful activity on the platform.
- Complying with applicable legal and regulatory requirements.
- Continuously improving the user experience and platform functionality.
4dyes will not use your personal information for third-party marketing purposes without your prior consent.
4. Data Storage, Security & Information Sharing
Storage & Security
All 4dyes user personal data is stored on servers protected with industry-standard SSL (Secure Socket Layer) encryption. Database access is restricted to authorised personnel only, and security monitoring systems operate around the clock to detect any unauthorised access attempts.
Payment information in MYR is processed through encrypted channels. We do not store payment card numbers directly in our systems.
Third-Party Sharing
4dyes does not sell or rent user personal information to third parties for commercial purposes. However, we may share information with selected third parties in the following circumstances:
- Approved payment processors to facilitate secure deposit and withdrawal transactions in Ringgit Malaysia (RM).
- Licensed game providers that require minimal session data to operate games within the platform.
- Law enforcement or regulatory authorities where we are required to do so under applicable Malaysian law.
In all of the above circumstances, the relevant third parties are bound by strict confidentiality agreements and are only permitted to use the information for the specified purposes.
5. User Rights Over Personal Data
As a 4dyes platform user, you have certain rights regarding the personal information we hold about you. These rights are as follows:
Right of Access
You have the right to request a copy of the personal information we hold on your account at any time. Requests can be submitted through our customer support channels and will be processed within a reasonable timeframe.
Right to Correction
If you find that any personal information in your account is inaccurate or outdated, you have the right to request a correction. You can update basic details such as your phone number and email address directly through your account settings. For corrections to more sensitive information, please contact our support team.
Right to Erasure
You may request the deletion of your account and personal information from our systems. However, there are certain cases where we may need to retain specific records to comply with legal obligations or to resolve any pending transactions. Deletion requests will be processed within 30 business days upon receipt of satisfactory identity verification.
Right to Withdraw Consent
You may withdraw your consent to receive marketing communications from 4dyes at any time by updating your notification preferences in your account settings or by contacting our support team directly.
6. Policy Changes & How to Contact Us
Changes to the Privacy Policy
4dyes reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data handling practices, new legal requirements, or platform improvements. Users will be notified of any material changes via in-platform notifications or their registered email. The date of the most recent update will always be shown at the top of this document. Continued use of the 4dyes platform following any changes constitutes acceptance of the updated policy.
Contact Us About Privacy
If you have any questions, concerns or complaints regarding how we handle your personal data, our team is here to help. You can reach us by email at: [email protected] and we will endeavour to respond within three to five business days. For more information on how our platform operates, you may also refer to the FAQ which contains answers to a wide range of common user queries.